Answering service for law firms that runs intake and books consultations

Legal intake is unusually unforgiving. A potential client with a real case is, at that moment, in a bad situation and calling several firms. The first firm that picks up and takes them seriously very often gets the matter, and a voicemail box is an invitation to dial the next name on the list.

That is why the phone matters more in law than in almost any other business: the value of a single answered call can be the value of a whole case. Missing calls at lunch, in court, or on a Friday evening (when personal-injury and family-law calls spike) is quietly expensive.

An answering service fixes coverage. What it usually does not fix is intake quality, because a shared human operator taking a name and number is not doing intake, they are doing a callback list.

Intake is where a lead becomes a matter. The AI asks your intake questions on the call, in your order, and writes the answers up so the attorney reads a prepared file rather than starting cold.

• Matter type, so the call routes to the attorney who handles it
• The key dates: incident date, filing deadlines, any statute-of-limitations exposure
• Opposing parties, for a conflicts screen against your list before you speak to anyone
• How the caller found you, so you know which marketing is producing cases
• Whether the caller is a current client (routed straight to their attorney) or a new inquiry
• Any question you want asked before you spend an attorney hour on a consultation

The AI screens callers against the conflicts list you provide and flags a possible match instead of proceeding, so a conflicted caller does not end up booked into a consultation before anyone notices. It is a screen, not a substitute for your own conflicts process, and the final check stays with your firm.

It does not give legal advice. Not a hint, not a "you probably have a case," not an opinion on damages. It runs intake, answers questions about your firm (practice areas, hours, location, fee structure, what to bring), books the consultation, and routes anything that needs a lawyer to a lawyer.

Call recording is consent-aware, which matters more in this profession than most: your calls carry privileged and sensitive material, so callers in two-party-consent states get the right prompt. We wrote up the state-by-state rules in the guide to call recording consent laws.