AI receptionist questions, answered

Yes, and by design. The AI receptionist says clearly in the first sentence of every call that it is an AI answering on your behalf, in language you configure. It also sounds natural: it listens, pauses and responds in real time, so the conversation feels like a real front-desk person rather than a flat recording. We believe disclosed AI answering is the only way to do this right, so the disclosure is built in and cannot be quietly switched off. See the AI answering service.

It books. The AI checks your live availability and writes a confirmed appointment straight into the right calendar during the call, then sends any confirmation you have set up. Message-taking is the fallback for the times a caller does not want to book or needs a human, in which case the AI captures the details and texts or routes them to your team. See AI appointment scheduling.

The AI receptionist answers every call on the first ring, 24/7, including nights, weekends, holidays and the moments your front desk is on another line or away from the phone. No caller goes to voicemail, so you stop losing appointments and new customers to a missed call. See after-hours answering.

Yes. It connects to Google Calendar, Outlook, Calendly or your existing booking system, checks real availability, and books straight into the right calendar. On the Professional plan and above it also syncs callers, bookings and notes to your CRM, so your records stay accurate without anyone keying anything in by hand.

Recording is optional, and when you turn it on it is consent-aware. In two-party-consent states the AI plays the right consent prompt before recording, and you can configure the behavior per state, so your setup matches the rules where your callers are. You can also leave recording off entirely. You stay in control of the policy, and we give you the tooling to apply it correctly.

Yes. Missed-call text-back and SMS follow-ups are TCPA-aware. The AI honors opt-outs automatically, so anyone who replies STOP stops hearing from you, and you can configure when and how texts go out. You remain responsible for your own contact practices, and PhoneAgent.ai provides the guardrails to keep them clean. See missed-call text-back.

Yes. We use strong encryption in transit and at rest, least-privilege access and a full audit trail. Your calendar and CRM connections are scoped and revocable, and your data stays yours. Any recordings and transcripts you choose to keep are stored securely and remain under your control. Security and access are reviewed with you on larger plans.

Yes. PhoneAgent.ai is built for the businesses that live and die by their phone: dental and medical practices, home services, salons and spas, law firms and real estate. We configure your FAQs, your booking rules, your routing and your scripts to match how your business actually answers the phone, so callers get accurate, on-brand answers. Dental Medical Home services Law firms

A flat monthly fee, with no per-minute charges and no free plan. Plans start at $89 per month for Starter, $199 for Professional and $399 for Practice, with custom Enterprise pricing for groups and franchises. Additional calls beyond your plan are billed in affordable blocks. Every account is fully configured for you. Prices are in USD. See pricing.

Minutes. You connect your calendar, forward your business number, and we configure your FAQs, scripts, booking rules and after-hours behavior. From there the AI receptionist starts answering on the first ring, booking appointments, routing callers and texting missed callers back, with nothing to install on your existing phones.