VoiceNation pricing: the Moneypenny pricing and VoiceNation answering service rates, plans and overage in full

VoiceNation now trades as Moneypenny, and its published US answering service pricing is $165 a month for 50 minutes, $265 for 100, $422 for 200 and $985 for 500. Extra minutes are billed at $2.28, $2.12, $1.91 and $1.67 respectively, there are no contracts, and 24/7 cover, bilingual answering and CRM integrations are included on every tier. Rate card checked September 1, 2026.

Two things make this rate card worth reading carefully rather than skimming. The first is that the company you are searching for has a different name now, so old quotes, old comparison articles and old invoices no longer describe what you would be buying. The second is buried in the overage column: on every single tier, the extra minutes cost less per minute than the minutes you prepaid. That inverts the advice most buyers follow, and it is worth about $100 a month to a business at the wrong end of it.

How much does VoiceNation cost?

Here is the full published rate card, with each plan normalized two ways: the effective cost of a minute inside the plan, and the cost of one three minute call, which is roughly the US average for a business answering service.

The shape is conventional for the category: buy more, pay less per unit. What is not conventional is how small the discount gets at the top. Moving from 200 minutes to 500 minutes, which is two and a half times the commitment and $563 more a month, improves your rate by 14 cents a minute. That is a much flatter curve than Ruby or AnswerConnect offer over the same range, and it matters for the arithmetic in the next section.

Is VoiceNation still in business?

Yes. VoiceNation was acquired by Moneypenny and now operates under the Moneypenny brand in the United States. The old pricing URL redirects to the Moneypenny US pricing page, which is the cleanest confirmation available that the transition is complete rather than in progress.

For a buyer this matters in one practical way. If you are holding a VoiceNation quote, an old contract, or a comparison article written before the change, the prices in it are not the prices above and the plan names are gone. The current tiers are named for their included minutes, which at least makes them easy to compare. If you are an existing customer, the question worth asking in writing is whether your legacy rate carried over or whether you were moved onto the current card at renewal, because those are different amounts of money and the answer is not published anywhere.

Why the overage rate is cheaper than the plan rate

This is the finding that pays for reading the rate card properly. Compare each tier's effective in plan rate against its own overage rate:

• 50 minute plan: $3.30 a minute prepaid, $2.28 a minute over. Overage is 31 percent cheaper.
• 100 minute plan: $2.65 prepaid, $2.12 over. Overage is 20 percent cheaper.
• 200 minute plan: $2.11 prepaid, $1.91 over. Overage is 9 percent cheaper.
• 500 minute plan: $1.97 prepaid, $1.67 over. Overage is 15 percent cheaper.

In most of this category the overage rate is a penalty, set well above the in plan rate precisely to push you up a tier. Here it is the opposite, which means the standard advice to right size your plan is backwards. Staying on a smaller plan and paying to exceed it is cheaper than buying the plan that fits, up to a point. Those points are worth knowing:

Stay on the 50 minute plan until about 94 minutes. At $165 plus $2.28 a minute, the 50 minute plan matches the $265 price of the 100 minute plan at roughly 94 minutes. Anyone using 60 or 80 minutes a month who upgraded to be safe is paying for the privilege.

Stay on the 100 minute plan until about 174 minutes. $265 plus $2.12 a minute reaches $422 at roughly 174 minutes. The 200 minute tier is marked as the most popular plan, but it only starts making sense once you are using 87 percent of it.

Stay on the 200 minute plan until about 495 minutes. $422 plus $1.91 a minute reaches $985 at roughly 495 minutes. The 500 minute plan is therefore priced so that it only becomes the better buy at 99 percent of its own allowance, which is a threshold almost nobody should plan around.

None of this is a trick on Moneypenny's part, and it is not hidden. It is simply what the published numbers do when you run them, and running them is not something a sales conversation will do on your behalf. Take your real minute count from your phone records for a full month, not an estimate, and price both the plan that fits and the plan below it.

VoiceNation pricing compared to other answering services

Normalized to a single three minute call, here is where Moneypenny sits against the rest of the US field. Every figure comes from the provider's own published rate card.

Moneypenny is mid pack among the human services and roughly ten to seventeen times the cost of the AI ones. That gap is not a quality judgment, it is the cost of a trained person being awake and available at 2am, which is a genuine cost that software does not carry. Among live services Moneypenny is competitively priced: it undercuts Ruby substantially at the entry tier and matches Abby Connect exactly. The fuller version of this comparison is on our live answering service page, and the AI side is priced out on AI receptionist pricing.

Is VoiceNation worth it?

For a business whose calls genuinely need a person, yes, and the no contract policy is a real advantage in a category where annual lock in is common. Bilingual answering is included rather than sold as an upgrade, which is unusual and worth money if a meaningful share of your callers speak Spanish. Trained operators handle emotionally loaded or unpredictable calls in a way that no rules based system does.

It becomes a poor fit in three situations. If your calls arrive in clusters, a live bureau assigns one operator per call from a pool shared with its other clients, so your busiest twenty minutes are often theirs too. If most of your inbound is routine booking and enquiry traffic, you are paying human rates for work that does not need judgment. And if your monthly volume is high, the flat overage structure means the bill scales close to linearly, with only a modest volume discount to soften it.

There is also a middle option people forget. If your call volume is low and predictable enough that a few hours of cover a week would handle it, you can hire a part time remote receptionist directly and skip the per minute meter entirely. Below roughly 20 calls a month almost any pricing model is cheap, and the effort of choosing between them is not repaid.

How to compare a Moneypenny quote fairly

Whatever you are comparing it against, put every quote on the same volume before you look at the monthly figure. Pull your actual call count and average call length from your phone system for a full month. Then ask each provider for five numbers, most of which are not on any pricing page:

• The allowance and its unit. Minutes, calls, conversations and unique callers are four different meters and do not convert cleanly.
• The overage rate, which here is the number that makes the smaller plan the right buy.
• The billing increment. Rounding every call up to a whole minute adds roughly a third to a two minute average call.
• What counts as billable time, including hold, transfer and the wrap up an operator spends typing your message.
• Any after hours or holiday premium, since that is usually the coverage you are shopping for in the first place.

Those five answers will separate two quotes that look identical on the pricing page and differ by half on the invoice. The same exercise across the whole category is on answering service cost, and the head to head against Ruby and Abby Connect is on Moneypenny vs Ruby vs Abby Connect. If you want the capability side rather than the price side, the virtual receptionist comparison sets out who answers, whether the service books into your calendar and how each one behaves when several people call at once.

Pricing checked against Moneypenny's published US pricing page on September 1, 2026, following the VoiceNation rebrand. Vendors change rates; confirm current pricing at the source before you buy.